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  1. What is the Monthly Plan?
  2. Can I use a SIM card from any carrier, in my Firefly phone? What carrier does Firefly use?
  3. How much do my emergency calls cost?
  4. What is the Pay as You Go Plan?
  5. How do I use the Emergency Button, or place an Emergency call?
  6. Is my Firefly phone covered under a warranty?
  7. What happens if I don't have my Firefly phone with me and somebody tries to call?
  8. How much will I pay in shipping?
  9. How to turn call screening ON
  10. How do I set up my voice mail?
  11. What if I want to return my Firefly phone?
  12. Why doesn't pressing the Mom or Dad key place the call right away?
  13. What's my password for refilling my Firefly Minutes?
  14. What comes in the package with each Firefly phone?
  15. Why is there a fee of 35 cents a day?
  16. What if I'm talking to somebody on the phone and somebody else calls me?
  17. How do I delete numbers from my phonebook?
  18. If I buy more minutes, do I get a better price?
  19. I received a new SIM card, but now I can't make or receive any calls.
  20. Why do you call it a Firefly phone?

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