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• Can I change my plan from pay-as-you-go to monthly?
  Yes, you can change between pay-as-you-go and monthly by logging into your account and selecting Change Plan on the My Accounts page or by calling 1-800-FIREFLY (1-800-347-3359) to speak to one of our representatives.
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• Can I see all calls for my phone?
  Firefly is a prepaid plan and does not provide call records or send a bill.
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• Can I use a SIM card from any network provider in my Firefly phone?
  Firefly understands that coverage can change as you move around the country and the world. To enable your Firefly phone in some of these coverage challenged areas, it may be necessary for you to obtain a SIM card from a local carrier. This will allow you to obtain service while still enjoying the...
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• Can I use the MP3 player without a SIM card?
  No. The SIM card is required in order to access the phone's most basic functions, such as the menu. Without the SIM card, you cannot access the other functions of the unit.
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• Cannot create an account online?
  If you can access the internet and the Firefly Mobile web site, then you should be able to create an account online.To create an account, you would need to activate a Firefly Phone. As part of the activation process, an account will be created with a password you select. This will then allow...
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• Do my unused minutes rollover to the next month?
  By refilling your minutes before your expiration date, your remaining balance rolls over to the next month.  The balance carried over extends to the expiration date of the new refill. So, if you don't talk much this month, you can keep your unused minutes for the next month. If a refill is not...
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• How do I cancel or terminate my account?
  Please call 1-800-FIREFLY (1-800-347-3359) to speak to one of our representatives to deactivate your account.
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• How do I check my balance and expiration date?
  You can log into your account at www.fireflymobile.com to check your balance and expiration date, or you can press *777# send on your Firefly phone to get the same information via text to your phone.If you have a glowPhone, just add *777# as a contact named "Balance" so you will have it when...
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• How do I program the Mom and Dad keys on the glowPhone?
  Navigate to Parental ControlsEnter your password and select the green check markSelect Setup MomEnter Mom's phone number and select the green check markEnter Mom's name and select the green check mark Repeat the same steps for Setup Dad.
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• How do I set up my voice mail?
  glowPhone In order to set up your voice mail, you must first activate your phone, then follow these steps: - Turn the phone on - Wait for it to register with the network - Using the navigation keys, scroll to Voice Mail and press the Select button - Listen to the prompts and follow...
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• How do I turn on Call Screening for a glowPhone?
  The glowPhone, designed with the safety of young children in mind, screens calls and texts, only accepting calls from numbers specified by the parent. By turning on the Parental Controls feature, you can block calls and texts from any number that you have not listed in your Contacts. 1)     ...
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• How much memory comes with the flyPhone?
  The flyPhone has 25 megabytes of memory built into it. You can also expand that memory by adding a microSD card. The flyPhone successfully supports a 1 gigabyte card.
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• How will my Firefly order be sent to me?
  Firefly ships all of our products by USPS.We ship Monday through Friday excluding holidays. Once you place an order, your package will be out the door the next business day.Other things to note: Web orders only ship to U.S. destinations. Sorry, we do not deliver to P.O. boxes or...
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• If I take picture on my flyPhone, can I send it to someone else's phone?
  No. The phone is not equipped to send pictures from phone to phone.  However, you can download your pictures to your PC and e-mail them to your family and friends. 
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• If my phone minutes expire, can I still use the MP3 player?
  Yes. The flyPhone is a multi-media device that allows independent function. If you let the phone minutes expire and your phone number disconnects, you can continue to use the MP3 player.
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• Is my account charged when I access my voice mail?
  Yes, per minute charges are applied to your account when you listen to your voice mail.
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• Is there a contract?
  There is no contract, no activation fee and no termination fee.
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• Is there a termination fee?
  There is no contract, no activation fee and no termination fee.
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• Is there an activation fee?
  There is no contract, no activation fee and no termination fee.
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• Sometimes an "SS" will show up on my phone display and I can't make any calls. What is that?
  What is the SS code? The SS code has to do with the Call Barring feature on the flyPhone. Call Barring is a menu option that some carriers use to block calls. However, Firefly offers more security via its Parental Controls features and we recommend that parents use that. Your flyPhone is...
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• What do I need to download my own CDs to my flyPhone?
  Whatever music you download to the flyPhone must be in MP3 format. Windows Media Player, version 10 or higher, allows you to convert to MP3 format.
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• What do the Parental Controls do on my flyPhone?
  The flyPhone is designed with Parental Controls to enable or disable many of the flyPhone activities, such as the ability to make outbound or receive inbound calls or text messages, as well as enabling or disabling the Event Calendar. There are two options in the Parental Controls menu: -...
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• What does the Security setting do in my flyPhone? What does "Enter PUK1" or "PUK1 Blocked" mean?
  The flyPhone is equipped with different settings and controls that allow a variety of different protections. The "Parental Controls" setting is the preferred method of blocking unwanted calls and texts and also the most flexible method for securing the phone. You can access this through the...
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• What happens if I don't add or reload minutes on my account?
  After your airtime expiration date, you will have 30 days to add minutes to your account or your account will go into suspend status. Once your account is in suspend status, you then have 30 days to add minutes to your account or your account will deactivate and your phone number will no longer...
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• What is the Monthly Plan?
  The Monthly Plan requires the account be on automatic refill, and therefore a credit card will be required to be registered with the account. Once a month, your credit card will be charged, and the minutes added to your account. Additionally, you are always able to add more minutes to your...
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• What is the Pay as You Go Plan?
  PAY AS YOU GO: Prepaid plan with no contract, designed to fit every budget. AIRTIME RATES: As low as 15 cents per minute TEXT MESSAGING RATES: 10 cents per message REFILLING AIRTIME ACCOUNT OPTIONS: $10 67 minutes with 30 day expiration $15 100 minutes with 30 day...
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• What should I do if I forgot the voice mail password?
  If you have forgotten the voice mail password, please call 800-FIREFLY (800-347-3359) to have your voice mail reset.
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• When I take a picture, where is it stored?
  If you take a picture on your flyPhone, it will go directly to the flyPhone's 25 megabyte internal memory. However, you can choose to have it saved to the phone's internal memory or to a microSD memory card, but you will need to make the choice BEFORE you take the picture. You can do this by...
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• Where are videos stored when they are downloaded?
  Videos are stored on the flyPhone's 25 megabyte internal memory. You can move them back and forth to your PC if you wish.
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• Where can I find a manual or user guide for a glowPhone ?
  To see the full user's guide for the glowPhone, click here: glowPhone User's Guide 
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• Where can I find a manual or user guide for the flyPhone?
  To see the full user's guide for the flyPhone, click here: flyPhone User's Guide 
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• Where can I find a manual or user guide for the Original Firefly Phone?
  To see the full user's guide for the Original Firefly Phone, click here: User Guide for the Original Firefly Phone.
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• Where can I find the flyPhone Quick Start User's Guide?
  To see the flyPhone Quick Start User's Guide, click here: flyPhone Quick Start User's Guide
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• Where can I find the glowPhone Quick Start User's Guide?
  To see the glowPhone Quick Start User's Guide, click here: glowPhone Quick Start Guide
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• Where can I get a Firefly phone if I live in Canada?
  Currently, Firefly does not have a distributor in Canada. You would have to obtain the phone from someone in the United States, as Firefly does not ship web orders outside the US. Additionally, Firefly web orders require purchases be made with a credit card drawn on a US bank.
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• Where can I get a microSD card for my flyphone?
  MicroSD cards are widely available at most electronics stores or in the electronics departments of most stores. While the microSD cards are available in a variety of different capacities, the flyPhone successfully supports a 1 gigabyte card.   
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• Where is my contact information stored on my flyphone? Can I move it once it is stored?
  By default, all new contacts added to the phone, will save to the flyphone's internal memory (25 megabytes).  But, you can use the functions on the phone and save your contact information from the phone to the SIM card. The process is simple: - Turn on your flyPhone - Once it is registered on...
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• Why is there a red plastic tab sticking out of the battery compartment on the phone?
  The red tape is placed in the phone at the time of manufacture and serves a specific purpose. The insulator tape is a separator, keeping the connectors in the phone and battery from touching. This not only allows the phone to be shipped with the battery installed but it also prevents the phone from...
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• Why isn't a microSD card included in the packaging?
  A microSD card was not included in the packaging, because it is an additional cost that may not be desired or needed by all users. The microSD card is only an additional memory card used essentially for music and videos. Games, pictures and wall paper purchases will store on the unit's 25 megabyte...
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• Will I receive a monthly bill?
  No.  Firefly offers prepaid service, so you will never receive a bill.
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• Will the phone still work if the microSD card is bad?
  Yes. The microSD card is an additional storage card only and has nothing to do with the actual function of the telephone. The telephone and the other flyPhone functions will all operate as they should, but storage will be limited to the 25 megabyte memory that is built into the phone.
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• Will there be roaming or long distance charges?
  Firefly provides GSM service on America's largest digital wireless network.  Service is available throughout the United States, including Hawaii, and subscribers pay no domestic roaming or long distance charges.
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