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• Can I see all calls for my phone?
  Firefly is a prepaid plan and does not provide call records or send a bill.
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• Can I use a SIM card from any network provider in my Firefly phone?
  Firefly understands that coverage can change as you move around the country and the world. To enable your Firefly phone in some of these coverage challenged areas, it may be necessary for you to obtain a SIM card from a local carrier. This will allow you to obtain service while still enjoying the...
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• Cannot create an account online?
  If you can access the internet and the Firefly Mobile web site, then you should be able to create an account online.To create an account, you would need to activate a Firefly Phone. As part of the activation process, an account will be created with a password you select. This will then allow...
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• How can I contact customer service?
  We can be reached through e-mail by filling out this form.
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• How can I find out what my wireless coverage is?
  That's easy. Just click on this link PLANS AND SERVICES and we'll take you to the Firefly Mobile Coverage Map page. Take a look at the map and see if it looks like we offer wireless coverage in your area.
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• How do I cancel or terminate my account?
  Please contact Customer Care to deactivate your account.
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• How do I check my balance and expiration date?
  You can log into your account at www.fireflymobile.com to check your balance and expiration date, or you can press *777# send on your Firefly phone to get the same information via text to your phone.If you have a glowPhone, just add *777# as a contact named "Balance" so you will have it when...
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• How do I set up my voice mail?
  glowPhone In order to set up your voice mail, you must first activate your phone, then follow these steps: - Turn the phone on - Wait for it to register with the network - Using the navigation keys, scroll to Voice Mail and press the Select button - Listen to the prompts and follow...
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• How many minutes are left on my phone?
  To check your account balance, simply pres *777# send on your Firefly phone.  If you have a glowPhone, add *777# as a contact named "Balance" so you will have it when needed.You can also go to www.fireflymobile.com and click on Login in the upper right corner of the screen. When you login, your...
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• How much do my emergency calls cost?
  There is no per-minute charge for your emergency calls. For the Original Firefly Phone and the glowPhone:A great feature on both the Original Firefly phone and the glowPhone is that you can reach Emergency Services, using the Emergency Button, even if your Firefly phone is out of minutes. For the...
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• How much will I pay in shipping?
  Firefly Mobile offers a flat rate for the first item shipped, then an additional charge for each additional item shipped in that order. Here's what that looks like for our shipping options:  USPS Priority Mail (3-5 Business Days from Shipment Date)$9.99 for first item$4.99 for each additional...
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• How soon will my order arrive?
  USPS Priority Mail packages will arrive 3-5 business days from our shipment date. USPS Express packages will arrive 1-2 business days from our shipment date. Currently, we do not have an overnight shipment option. Other things to note:Web orders only ship to U.S. destinations.Sorry, we don't...
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• How will my Firefly order be sent to me?
  Firefly ships all of our products by USPS.We ship Monday through Friday excluding holidays.  Once you place an order, your package will be out the door the next business day.Other things to note:Web orders only ship to U.S. destinations.Sorry, we do not deliver to P.O. boxes or APO/FPO...
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• I received a new SIM card but I can't make or receive any calls.
  For the glowPhone:All of your phone book information is actually stored on the SIM card, so if you had to replace your SIM card, you will need to reprogram your numbers into the phone. Click here if you need assistance on how to program your Firefly phone. For the flyPhone:The flyPhone is...
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• I Registered with my child's birthday and am now locked out?
  You must be 13 years old or older in order to register your phone.  If you are over 13 and accidentally entered your child's birthday, and are locked out from registering, close your Internet browser and try again in 1 hour. 
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• Is my account charged when I access my voice mail?
  Yes, per minute charges are applied to your account when you listen to your voice mail.
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• Is my Firefly phone covered under a warranty?
  Yes. Firefly Mobile offers warranty protection for our phones. Our warranty coverage is outlined in the back of the "User Guide" and the "Quick Start Guide" for each phone. User Guide for the Original Firefly PhoneQuick Start Guide for the glowPhoneQuick Start Guide for the flyPhone
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• Is there a contract?
  There is no contract, no activation fee and no termination fee.
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• Is there a termination fee?
  There is no contract, no activation fee and no termination fee.
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• Is there an activation fee?
  There is no contract, no activation fee and no termination fee.
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• What are the Terms & Conditions?
  Click here to see the Firefly Terms and Conditions.
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• What does the Security setting do in my flyPhone? What does "Enter PUK1" or "PUK1 Blocked" mean?
  The flyPhone is equipped with different settings and controls that allow a variety of different protections. The "Parental Controls" setting is the preferred method of blocking unwanted calls and texts and also the most flexible method for securing the phone. You can access this through the...
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• What is a 3-Digit CVN Number?
  CVN stands for Card Verification Number. The CVN is the 3-digit number that appears within the signature panel on the back of your Visa, MasterCard or debit card. As added security, Firefly Mobile requests this number in order to complete all purchase transactions.
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• What is my phone number?
  For the glowPhone:Follow these steps:   - Go to Parental Controls - Scroll to and select Phone Status - Scroll to and select My Number For the flyPhone: Follow these steps: - Go to the main menu - Scroll to and select the Settings icon - Scroll to and select Phone Status - Scroll to and...
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• What should I do if I forgot the voice mail password?
  If you have forgotten the voice mail password, please contact your cellular carrier to have your voice mail reset.
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• What's the return policy on items purchased through fireflymobile.com?
  If you've purchased a Firefly phone through this web site, you can return it within 30 days for a refund so long as the phone is in its original condition and packaging. All items included with the phone must accompany the phone upon return. A $25 restocking fee is charged per phone for items...
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• Where can I find a manual or user guide for a glowPhone ?
  To see the full user's guide for the glowPhone, click here: glowPhone User's Guide 
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• Where can I find a manual or user guide for the flyPhone?
  To see the full user's guide for the flyPhone, click here: flyPhone User's Guide 
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• Where can I find a manual or user guide for the Original Firefly Phone?
  To see the full user's guide for the Original Firefly Phone, click here: User Guide for the Original Firefly Phone.
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• Where can I find the flyPhone Quick Start User's Guide?
  To see the flyPhone Quick Start User's Guide, click here: flyPhone Quick Start User's Guide
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• Where can I find the glowPhone Quick Start User's Guide?
  To see the glowPhone Quick Start User's Guide, click here: glowPhone Quick Start Guide
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• Where can I get a Firefly phone if I live in Canada?
  Currently, Firefly does not have a distributor in Canada. You would have to obtain the phone from someone in the United States, as Firefly does not ship web orders outside the US. Additionally, Firefly web orders require purchases be made with a credit card drawn on a US bank.
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• Why is there a red plastic tab sticking out of the battery compartment on the phone?
  The red tape is placed in the phone at the time of manufacture and serves a specific purpose. The insulator tape is a separator, keeping the connectors in the phone and battery from touching. This not only allows the phone to be shipped with the battery installed but it also prevents the phone from...
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• Will there be roaming or long distance charges?
  Firefly provides GSM service on America's largest digital wireless network.  Service is available throughout the United States, including Hawaii, and subscribers pay no domestic roaming or long distance charges.
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